Monmouth Police delighted with new "101" contact number

If it is not an emergency but you want to speak to the Police call ‘101' is the message being given out by Monmouth Police.

The calls will be answered by dedicated call handlers working in the Force Call Centre.

101 does not replace 999, but can be used to report things that do not require an emergency response from the Police.

"The aim of 101 is to provide a memorable single number that people can use to report incidents, where use of the 999 system does not seem appropriate" said Police Sergeant Mike Gray of Monmouth Neighbourhood Policing Team.

"It will run alongside 999 and complement the emergency service already provided by Gwent Police.  I think it is a step towards making our service more accessible to Monmouth residents. It is an easy number to remember, it is available 24 hours a day, 365 days of the year, you get put through to our Force Call Centre and your call will cost 10 pence from both land lines and mobiles. If a 101 call is deemed an emergency it will be immediately routed as a 999 call."

People should still call 999 if:

• There is danger to life;
• Violence is being used or threatened;
• A crime is in progress or offenders carrying out a crime have recently been disturbed; or
• There has been a road accident where people are injured, or there has been a non-injury accident where traffic is affected